退款与取消政策 · Refund & Cancellation Policy Beta

Haptiloom · 版本 / Version 0.1 · 生效日期 / Effective 2026-09-09 · 状态 / Status draft · 适用于 / Applies to: Haptiloom Premium · 法律文本版本 / Version history

本政策说明 Premium 订阅如何取消、何时可以退款、退款如何到账,以及遇到账单争议时该怎么做。它是服务条款的一部分;如有冲突,以本政策的具体条款为准。

1. 适用范围

本政策适用于通过本网站购买的 Haptiloom Premium 订阅(月付或年付)。支付由第三方支付服务商 Stripe 处理,我们不接触、不存储你的完整卡号。免费版不涉及任何付款,不适用本政策。

2. 如何取消订阅

取消随时可以进行,不需要联系客服,也不需要说明理由:

自助(推荐,即时生效):登录控制台 → 订阅与账单 → 取消续订。你会看到权益保留至哪一天,并收到确认邮件。
通过 Stripe 托管页:在「订阅与账单」点击「管理订阅与付款方式」,在打开的页面中取消。
无法登录时:用注册邮箱发送主题为「取消订阅」的邮件至 [email protected],我们在 2 个工作日内处理并回复确认。

取消 ≠ 立刻失去权益。取消只是停止下一期扣费。你已付费的周期会完整保留 Premium 权益,到期后账号自动回到免费版,设备控制功能不受影响。

3. 取消后的账号状态

周期结束后账号回到免费版;你上传和已获得的脚本继续保留并可下载。
积分不能购买,因此不涉及退款;取消订阅不影响你的积分余额。
超出 1 台的设备档案标记为「未激活」,保留 90 天;重新订阅即恢复,无需重新配对。
云同步停止更新,但本地曲线与播放历史不受影响。
每个视频的额外脚本保留不删,但只能播放其中 1 份;远程房间停用;Funscript 编辑器转为只读,已保存的脚本仍可导出。
删除账号会同时取消订阅并停止扣费;已付费周期不按比例退款,建议用完当前周期再删号。首次订阅 14 天内如需全额退款,请在删号前申请——删号后我们不再保留你的邮箱,无法事后核验。

4. 退款规则

情形	处理方式
首次订阅,付款后 14 天内	无条件全额退款,不论月付或年付,不论是否已使用付费功能。申请即视为同时取消订阅。
自动续费扣款后 7 天内,且本周期未使用过任何付费功能	可申请全额退款该期费用。「未使用」以服务器记录为准(无多设备并联会话、无远程房间会话、无云同步写入、无编辑器保存)。
我们停止提供你已付费的功能	按剩余周期比例退款,或经你同意改为等值时长补偿。
重复扣款、金额错误等我们的过失	核实后全额退回多收部分,通常 2 个工作日内发起。
其他情形(如年付中途不想用了)	不按剩余时间比例退款;你可以取消续订并用完当前周期。

以上规则不影响你依据所在地强制性消费者保护法律享有的权利(例如欧盟与英国消费者对数字服务的 14 天撤回权)。当法定权利更有利时,以法定权利为准。

5. 如何申请退款与到账时间

在控制台「订阅与账单」点击「申请退款」,或用注册邮箱写信至 [email protected],注明收据编号(格式 in_…,见收据邮件)。
我们在 2 个工作日内回复处理结果。
退款原路退回到你付款时使用的卡或钱包;发起后通常 5–10 个工作日到账,具体以发卡行为准。我们不提供现金或转到其他账户的退款。

6. 账单争议与拒付

如果你对账单有疑问,或发现不认识的扣款,请先联系我们:绝大多数问题(重复扣款、忘记取消、家人误购)我们都能在 2 个工作日内直接解决,比向银行发起拒付更快。

在已获得退款或正在处理退款的情况下再向银行发起拒付,我们可能会暂停相关账号的付费功能,直到争议解决。

7. 价格变更

如果我们调整订阅价格,会在生效前至少 30 天通过邮件通知你,并在控制台显示;你可以在新价格生效前取消。价格变更只面向未来周期,不影响已付费的周期。

8. 账单显示与联系方式

银行账单描述符	`HAPTILOOM*`(中性措辞,不含产品类别字样)
币种	美元(USD);税费按你的所在地在付款页面显示
账单与退款	[email protected],工作日 48 小时内回复
经营主体	Haptiloom Team,中国香港特别行政区

隐私政策服务条款版权与内容移除政策法律文本版本支持与联系

This policy explains how to cancel a Premium subscription, when refunds are available, how refunds are paid, and what to do if you have a billing dispute. It forms part of our Terms of Service; in the event of a conflict, the specific provisions of this policy prevail.

1. Scope

This policy applies to Haptiloom Premium subscriptions (monthly or annual) purchased through this website. Payments are processed by our third-party payment provider, Stripe; we never access or store your full card number. The free plan involves no payment and is not covered by this policy.

2. How to Cancel

You can cancel at any time, without contacting support and without giving a reason:

Self-service (recommended, effective immediately): sign in to the console → Billing → Cancel renewal. You will see the date until which your benefits remain active, and you will receive a confirmation email.
Through the Stripe-hosted page: under Billing, click “Manage subscription & payment methods” and cancel on the page that opens.
If you cannot sign in: email [email protected] from your registered address with the subject “Cancel subscription”. We will process the request and confirm by reply within 2 business days.

Cancelling does not end your benefits immediately. Cancellation only stops the next charge. You keep full Premium benefits for the period you have already paid for; when that period ends, your account automatically returns to the free plan, and device control is not affected.

3. Your Account After Cancellation

When the period ends, your account returns to the free plan; scripts you uploaded or received are kept and remain downloadable.
Credits can't be purchased, so they are never refunded; cancelling your subscription does not affect your credit balance.
Device profiles beyond the first are marked “inactive” and retained for 90 days; resubscribing restores them without re-pairing.
Cloud sync stops updating, but your local curves and playback history are not affected.
Extra scripts on a video are kept, but only one of them can be played; remote rooms are no longer available; the Funscript editor becomes read-only, and scripts you have saved can still be exported.
Deleting your account also cancels the subscription and stops billing; paid periods are not refunded pro rata — consider using up the current period first. If you want the 14-day full refund on a first subscription, request it before deleting: after deletion we no longer hold your email and cannot verify a later request.

4. Refund Rules

Situation	How it is handled
First-time subscription, within 14 days of payment	Full refund, unconditionally — whether monthly or annual, and whether or not you have used paid features. A refund request also cancels the subscription.
Within 7 days of an automatic renewal charge, provided no paid feature has been used in that period	You may request a full refund of that period's charge. “Not used” is determined from our server records (no multi-device sessions, no remote room sessions, no cloud sync writes, no editor saves).
We discontinue a feature you have paid for	A prorated refund for the remainder of the period or, with your agreement, compensation in equivalent subscription time.
Errors on our part, such as duplicate charges or incorrect amounts	Once verified, we refund the overcharged amount in full, usually initiated within 2 business days.
Other situations (for example, you no longer wish to use an annual plan mid-term)	No prorated refund for the remaining time; you can cancel renewal and continue to use Premium until the end of the current period.

These rules do not affect any rights you have under mandatory consumer protection laws where you live (for example, the 14-day right of withdrawal for digital services available to consumers in the EU and UK). Where your statutory rights are more favourable, they prevail.

5. How to Request a Refund and When You Will Receive It

Click “Request refund” under Billing in the console, or email [email protected] from your registered address quoting your receipt number (format in_…, shown in your receipt email).
We will reply with the outcome within 2 business days.
Refunds are returned to the original payment method — the card or wallet you paid with. Once issued, they usually arrive within 5–10 business days, depending on your card issuer. We do not issue refunds in cash or to any other account.

6. Billing Disputes and Chargebacks

If you have a question about a charge, or see a charge you do not recognise, please contact us first: we can resolve the vast majority of issues (duplicate charges, a forgotten cancellation, a purchase made by a family member by mistake) directly within 2 business days — faster than filing a chargeback with your bank.

If you file a chargeback after you have already received a refund, or while a refund is being processed, we may suspend paid features on the account concerned until the dispute is resolved.

7. Price Changes

If we change subscription prices, we will notify you by email at least 30 days before the change takes effect and display a notice in the console; you may cancel before the new price applies. Price changes apply only to future billing periods and never to periods you have already paid for.

8. Statement Descriptor and Contact

Bank statement descriptor	`HAPTILOOM*` (neutral wording, with no reference to the product category)
Currency	US dollars (USD); applicable taxes are shown on the payment page based on your location
Billing & refunds	[email protected]; we reply within 48 hours on business days
Operating entity	Haptiloom Team, Hong Kong SAR